Effective Date: April 2, 2025
Website: horizonfunerals.com.au
Business Name: Horizon Funerals

1. Your Privacy Matters to Us

At Horizon Funerals, we are committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, and safeguard your personal data in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What We Collect

We may collect the following personal information when you use our website or contact us:

  • Your name

  • Email address

  • Phone number

  • Location (suburb or city)

  • Any other information you choose to provide via our contact form or communication

We also use cookies and website analytics tools (e.g., Google Analytics) to collect non-identifiable data like:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Provide funeral-related services

  • Improve our website and services

  • Comply with legal obligations

  • Run advertising campaigns (e.g., Google Ads)

  • Analyse website traffic and improve user experience

We will never sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information with trusted third-party providers who assist us with:

  • Website hosting

  • Advertising and analytics (e.g., Google Ads)

  • Email services

  • Payment or invoicing (if applicable)

All third-party providers are required to handle your data in accordance with Australian privacy laws.

5. Cookies

Our website uses cookies to improve your browsing experience and collect anonymous usage data. You can disable cookies in your browser settings at any time.

6. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

7. Access & Correction

You have the right to access the personal information we hold about you and request corrections if it’s inaccurate. To do so, contact us at:
📧 director@horizonfunerals.com.au

8. Contact Us

If you have any questions, concerns, or complaints about this policy or how we handle your data, please contact:

Horizon Funerals
📧 director@horizonfunerals.com.au
🌐 https://horizonfunerals.com.au

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.